Other Teleservice Companies

Many teleservices companies are emerging that provide outbound telephone support. Services that are outsourced through teleservices companies are insurance products, customer service, financial services and healthcare information.

Some newcomers to the market

One teleservices company that is performing well is TelePerformance USA. It works in the financial services area, offering insurance products and customer service on a business-to-business (B-to-B) basis or business-to-customer (B-to-C) basis. Client Center Alliance is a B-to-B and a B-to-C company that runs customer service centers related to healthcare and automotive services. GC Services Limited Partnership offers financial services and outsourcing on a B-to B and B-to-C basis.

More competitors in the field

MsourceE Corp. specializes in the financial and banking services area and also works in the insurance field along with retail and logistics. It operates on a B-to-C basis for 98 percent of its business. InfoCision Management Corp. is largely a B-to-C business that provides fundraising services for non-profit organizations and for political and religious entities. Future Call LLC is 85 percent B-to-C, and it provides customer service in the financial and telecommunications areas of business.

Many companies find that the telephone call centers proliferating in the business landscape provide a way to outsource excess work. When a company’s staff cannot keep up with a temporary demand for work, then teleservices companies are able to provide the needed assistance. While the temporary workers are not regular employees, they do fill an important need for help.